Bankrupt cryptocurrency exchange FTX has restored its customer billing portal, which was previously shut down due to a cyber attack, with stricter security protocols. Claimants can now continue to file claims against assets held before the exchange went bankrupt.
On September 16, FTX issued a statement on X (formerly Twitter) confirming that its systems were not affected by the cyber breach involving Mr. Kroll, the company’s appointed bankruptcy claims administrator. .
— FTX (@FTX_Official) September 16, 2023
The breach allegedly exposed non-confidential customer data for certain claimants. FTX assured that account passwords and funds were not affected.
FTX announced that account holders of the now-defunct cryptocurrency exchange will now be able to access their accounts and claim digital assets held on the exchange before it declared bankruptcy in November 2022. He declared that he could move forward.
Specifically, the billing portal is available to individuals who hold accounts with FTX, FTX US, Blockfolio, FTX EU, FTX Japan, and Liquid.
On September 11th, Cointelegraph reported that approximately 36,075 customer claims worth $16 billion had been filed against FTX and FTX US, of which 10% had been agreed.
It also noted that 2,300 non-customer claims worth $65 billion have been filed against the company, including claims from Genesis, Celsius, and Voyager.
FTX claimed that the account freeze was a precautionary measure and additional security measures were in place.
No FTX systems were affected by the crawl incident, and the account freeze was a precautionary measure.
This comes after a number of issues were recently reported with the insurance claims portal.
On August 27, FTX declared a suspension of the accounts of affected users who accessed its claims portal after a cybersecurity attack against Kroll was first discovered.
However, you may submit proof of claim through Kroll’s online customer form or by mail.
Related: FTX billing portal becomes unavailable shortly after launch
The customer billing portal was launched on July 11, but went offline for unknown reasons just an hour later.
In related news, the Delaware Bankruptcy Court recently approved the sale of FTX’s digital assets.
On September 13, Judge John Dorsey issued a ruling allowing FTX to sell its assets in weekly batches through investment advisers, subject to strict conditions. The cap for the first week will be him at $50 million, and in subsequent weeks he will be at $100 million.
However, FTX is currently prohibited from selling Bitcoin (BTC), Ethereum (ETH), and “certain insider-related tokens.” The potential sale of these assets will require a separate decision by FTX after his 10-day notice to the Commission and the U.S. Trustee.
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